At Comanche Creek Aquatics & More, we want you to shop with confidence. If you are not completely satisfied with your purchase, we offer a fair and transparent return and refund process as outlined below.
Return Eligibility
We accept returns within 30 days of the delivery date.
To be eligible for a return, items must meet the following conditions:
- Unused, unworn, and unwashed
- In original condition
- All original tags attached (if applicable)
- Returned in original packaging
Items that do not meet these conditions may not be eligible for a refund.
Non-Returnable Items
The following items are not eligible for return or refund:
- Items returned after 30 days from delivery
- Items showing signs of wear, damage, or alteration
- Items missing original tags or packaging (if applicable)
How to Initiate a Return
To start a return, please contact our customer support team before sending any items back.
Email: contact@comanchecreekaquatics.com
Phone: +1 830-693-6816
Please include:
- Your order number
- Reason for the return
- Photos (if the item is damaged or incorrect)
Once your return request is approved, return instructions will be provided.
Return Shipping
- Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect
- We recommend using a trackable shipping method
- Family Trends is not responsible for return packages lost or damaged during transit
Refunds
Once your return is received and inspected:
- You will be notified of approval or rejection
- Approved refunds will be issued to the original payment method
- Refund processing typically takes 5–10 business days, depending on your payment provider
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
Please provide clear photos so we can review the issue.
Once verified, we will arrange a replacement or refund at no additional cost.
Exchanges
At this time, direct exchanges are not offered.
If you would like a different item, please return the original product following the return process above and place a new order.
Late or Missing Refunds
If your refund has not appeared after the stated processing time:
- Check with your bank or payment provider
- Contact your credit card company
- If the issue persists, please contact us for further assistance
Contact Information
For any questions regarding returns or refunds, please contact us:
Comanche Creek Aquatics & More
Address: 1920 N U.S. Hwy 281, Marble Falls, TX 78654, United States
Email: contact@comanchecreekaquatics.com
Phone: +1 830-693-6816
Business Hours:
Monday : 10 AM–2 PM
Tuesday :10 AM–2 PM
Wednesday: Closed
Thursday: 9 AM–6 PM
Friday : 9 AM–6 PM
Saturday : 10 AM–2 PM
Sunday : Closed
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Comanche Creek Aquatics & More
Fair Returns. Transparent Refunds. Trusted Shopping.